Mercedes-Benz of Norwich in Norwich, England Closed now

Reviews about Mercedes-Benz of Norwich

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  2017-09-19, by Peter Foley
  Service at its very best. On Friday 1st December I travelled up to Norwich from Kent to pick up my elderly and fragile mother to take her back down to Kent. Just as I was approaching Norwich a warning light came on and I drove straight to Mercedes of Norwich. There I met a Service Team Manager, Luke Rymill. I explained my predicament. Despite it being 0930 and thus a busy time for them starting the day, Luke immediately arranged for my car, the new E class, to be looked at whilst I had a coffee. Luke then informed me that the problem could be resolved but would take some time. He arranged for a taxi, paid for by Mercedes, to take me to my mothers house and then for a hire car so that I could return to Kent. Later that evening Luke contacted me to check we had arrived safely and to update me on my car. Luke then kept me updated until a low-loader delivered my car to my house in Kent. Service at its very best and why I have had Mercedes for years. Thank you Luke and Mercedes. Kind regards Peter Foley.